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bingopus Frequently Asked Questions

Everything you need to know about playing at bingopus — from signing up and making deposits to understanding bonuses, game rules, and responsible gaming tools. Can't find your answer here? Our support team is available 24/7.

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Creating a bingopus account is quick and straightforward. Click the Register button on the homepage, enter your full name, email address, mobile number, and preferred password. You'll receive a verification code via SMS or email — enter that to confirm your account. After that, you'll need to complete our KYC (Know Your Customer) verification by submitting a valid government-issued ID. Once approved, your account is fully active and ready for real-money play. The whole process typically takes less than 10 minutes.

Important: You must be 21 years of age or older to register and play at bingopus. This is a strict requirement under Philippine gambling regulations.

bingopus accepts the following Philippine government-issued IDs for KYC verification:
  • Philippine Passport
  • SSS / UMID Card
  • PhilHealth ID
  • Driver's License
  • Voter's ID / Voter's Certification
  • Philippine National ID (PhilSys)
  • PRC ID
  • Postal ID
You'll need to upload a clear photo of the front and back of your chosen ID, plus a selfie holding the ID. Documents must be valid (not expired) and clearly legible. KYC review typically takes 1–24 hours on business days.

No. bingopus strictly enforces a one account per person policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team for assistance.

On the bingopus Login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Click the link, enter your new password, and confirm it. For security, password reset links expire after 30 minutes. If you don't receive the email, check your spam folder or contact our support team via Live Chat.

Log in to your bingopus account and navigate to Account Settings > Personal Details. You can update your mobile number, email address, and communication preferences from there. Note that changes to your registered name or date of birth require additional verification and must be requested through our support team, as these are tied to your KYC records.

If you wish to permanently close your bingopus account, contact our support team via Live Chat or email at [email protected]. Before closure, any remaining balance will be returned to your registered payment method after standard verification. Please note that account closure is irreversible — if you simply need a break from gaming, consider using our Cool-Off or Self-Exclusion tools instead.

bingopus supports the following deposit methods for Filipino players:
  • GCash — instant, available 24/7
  • PayMaya / Maya — instant, available 24/7
  • Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Card — Visa and Mastercard debit cards issued by Philippine banks
All deposits are processed in Philippine Peso (₱). Cryptocurrency and credit card deposits are not accepted on bingopus.

The minimum deposit at bingopus is ₱100 for GCash and Maya. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification as part of our AML compliance procedures.

GCash and Maya deposits are credited to your bingopus wallet instantly in most cases. Debit card deposits typically reflect within 5–15 minutes. Bank transfers may take 15 minutes to 2 hours during business hours, and up to the next business day for transfers made on weekends or public holidays. If your deposit hasn't appeared after the expected timeframe, contact our support team with your transaction reference number.

bingopus does not charge any fees on deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party providers are outside bingopus's control.

Log in to your bingopus account and go to Finance / Wallet > Withdraw. Select your preferred withdrawal method, enter the amount, and confirm. Your withdrawal will be reviewed by our finance team before processing. Make sure your KYC verification is complete and your payment details are up to date — withdrawals can only be sent to accounts registered in your own name.

Processing times vary by method:
  • GCash / Maya: 1–3 hours after approval
  • Debit Card: 1–3 business days
  • Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day. First-time withdrawals may take slightly longer due to additional security checks.

The minimum withdrawal amount at bingopus is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be processed in tranches and may require additional documentation as part of our compliance procedures.

Common reasons for withdrawal delays or declines include:
  • Incomplete or pending KYC verification
  • Active bonus wagering requirements not yet met
  • Withdrawal details don't match your registered account name
  • Unusual account activity flagged for security review
  • Insufficient account balance after pending bets are settled
If your withdrawal has been pending for longer than expected, contact our support team via Live Chat with your withdrawal reference number and we'll look into it right away.

bingopus offers a welcome bonus for new players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Always read the full bonus terms before claiming — key details like minimum deposit, wagering requirements, eligible games, and expiry dates are all listed there.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet your bonus amount before the winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw bonus-derived winnings. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

No — bonus funds cannot be withdrawn directly. They must first be converted to real money by meeting the applicable wagering requirements. Once the wagering requirement is fulfilled, the resulting balance becomes real money and is fully withdrawable. Your bingopus wallet clearly shows your real money balance and bonus balance separately so you always know where you stand.

Yes. bingopus regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, bingo ticket giveaways, and seasonal events tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Check the Promotions section of your account regularly, and make sure your notification preferences are enabled so you don't miss out.

bingopus offers a wide range of games to suit every type of player:
  • Online Slots — hundreds of titles including popular games like Mahjong Ways 2, with varying themes, paylines, and jackpot sizes
  • Bingo — multiple bingo rooms with different ticket prices and prize pools, running throughout the day
  • Live Casino — real-time games with live dealers including baccarat, roulette, blackjack, and sic bo
  • Table Games — RNG versions of classic casino table games
  • Fishing Games — popular arcade-style fishing games
The full game library is accessible from the bingopus Casino page.

Yes. All games at bingopus use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our RNG systems are regularly tested and audited by independent third-party testing laboratories. Live casino games are streamed in real time from professional studios with physical cards, wheels, and dice — providing full transparency. The Return to Player (RTP) percentage for each slot game is listed in the game's information panel.

Absolutely. bingopus is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit bingopus.club on your phone's browser, log in, and enjoy the full game library. For the best experience, we recommend using a stable Wi-Fi or 4G/5G connection, especially for live casino games.

Mahjong Ways 2 is one of the most popular slot games at bingopus, developed by PG Soft. It features a mahjong tile theme with cascading reels, free spins, and multiplier mechanics. To play, simply visit the Mahjong Ways 2 page, set your bet size, and spin the reels. The game includes a detailed paytable and rules section accessible from within the game interface. It's available on both desktop and mobile.

bingopus uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same standard used by major banks. Your financial details are never stored in plain text. We also employ firewalls, intrusion detection systems, and regular security audits to protect our infrastructure. For more details, see our Privacy Policy.

Two-factor authentication adds an extra layer of security to your bingopus account. When enabled, logging in requires both your password and a one-time code sent to your registered mobile number. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access even if your password is compromised. You can enable 2FA in Account Settings > Security.

If you suspect your bingopus account has been accessed without your permission, take these steps immediately:
  • Change your password right away via Account Settings
  • Contact our 24/7 support team via Live Chat to flag the issue
  • Request a temporary account freeze while the matter is investigated
  • Check your registered email for any login notifications you didn't initiate
Our security team will investigate and respond promptly. Never share your password or OTP codes with anyone — bingopus staff will never ask for these.

bingopus provides a full suite of responsible gaming tools accessible from your Account Settings:
  • Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
  • Loss Limits — cap the amount you can lose within a set period
  • Session Time Limits — restrict how long each gaming session can last
  • Reality Checks — periodic pop-ups showing your session duration and net result
  • Cool-Off Period — take a break of 24 hours up to 30 days
  • Self-Exclusion — suspend your account for 6 months, 1 year, 3 years, or permanently
For full details, visit our Responsible Gaming page.

The minimum age to register and play at bingopus is 21 years old. This is a strict legal requirement under Philippine gambling regulations enforced by PAGCOR. Age verification is conducted during the KYC process, and any account found to belong to a person under 21 will be immediately suspended. Gambling is addictive. Know when to stop.

To self-exclude, go to Account Settings > Responsible Gaming > Self-Exclusion and choose your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. During self-exclusion, you will not be able to log in or receive any promotional communications from bingopus. If you need help activating self-exclusion, our support team is available 24/7 via Live Chat.

If you or someone you know is struggling with problem gambling, help is available:
  • National Center for Mental Health (NCMH) — crisis hotline available for Filipinos needing immediate mental health support
  • Gamblers Anonymous Philippines — free peer support meetings in Manila, Cebu, Davao, and other cities
  • PAGCOR Responsible Gaming Programme — player education, self-exclusion registry, and counselling referrals
  • bingopus Responsible Gaming Team — available 24/7 via Live Chat for confidential support and tool activation
Visit our Responsible Gaming page for more information. Gambling is addictive. Know when to stop.

If a game freezes or you lose connection during a session, don't worry — bingopus's system records the state of all active games. Simply refresh your browser or reopen the game. The game will resume from where it left off, and any bets placed before the disconnection will be settled correctly. If you notice any discrepancy in your balance after reconnecting, contact our support team immediately with the game name, time, and approximate bet amount.

bingopus works best on the latest versions of:
  • Google Chrome (recommended)
  • Mozilla Firefox
  • Microsoft Edge
  • Safari (iOS and macOS)
Make sure your browser is up to date and that JavaScript is enabled. If you experience display issues, try clearing your browser cache and cookies, then reload the page. Avoid using very old browser versions as they may not support all platform features.

Slow loading can be caused by several factors: a weak internet connection, high traffic on your local network, or a large browser cache. Try these steps:
  • Switch to a faster Wi-Fi network or use 4G/5G mobile data
  • Clear your browser cache and cookies
  • Close other browser tabs and background apps
  • Try a different browser
  • Restart your router or mobile device
If the issue persists across multiple devices and connections, there may be scheduled maintenance on our end — check our social media channels for any announcements.
Still Need Help?

Our support team is available around the clock. Reach us through any of the channels below.

Live Chat

Available 24/7 — fastest response, typically under 2 minutes. Click the chat icon at the bottom of any page.

Email Support

Send your query to [email protected] — we respond within 24 hours on business days.

Responsible Gaming Team

For sensitive gaming concerns, reach our dedicated team at [email protected] — confidential and non-judgmental.

Helpful Pages
Play Responsibly

Gambling is addictive. Know when to stop. bingopus is strictly for players aged 21 and above. If gaming is affecting your daily life, use our self-exclusion tools or contact our responsible gaming team.

Why bingopus

What Makes bingopus Different

Beyond the games and bonuses, here's what Filipino players consistently say they love about the bingopus experience.

Instant GCash Deposits

Top up your bingopus wallet in seconds using GCash or Maya — no waiting, no hassle. Perfect for Filipino players who want to get straight into the action.

24/7 Filipino Support

Our support team understands the needs of Filipino players. Live Chat is available around the clock — whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

Secure & Regulated

bingopus operates under the Philippine regulatory framework with SSL encryption protecting every transaction. Your funds and personal data are always safe with us.

Hundreds of Games

From Mahjong Ways 2 and live baccarat to bingo rooms and fishing games — bingopus has something for every type of player, all in one place.

Mobile-First Experience

Play any game on your Android or iOS device without downloading an app. bingopus is fully optimised for mobile browsers — smooth, fast, and responsive.

Responsible Gaming Tools

Deposit limits, session timers, cool-off periods, and self-exclusion — bingopus gives you full control over your gaming habits so it stays fun and within your means.

Ready to Play?

Join bingopus Today

Still have questions? Our support team is standing by 24/7. Or jump straight in — register your bingopus account and start playing with your first deposit bonus.

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21+ only  ·  Gambling is addictive. Know when to stop.  ·  Play within your means